Artwork Specifics:
- Do you exclusively create artwork for cats and dogs?
- Our diverse team of talented artists specializes in crafting portraits for various animals, including birds, horses, reptiles, and more.
- Are human portraits part of your offerings?
- Absolutely! We excel in creating captivating human portraits, transforming your photos into unique and personalized pieces of art.
- Can I request a background or additional elements in the portrait?
- Yes, you can! Feel free to provide specific preferences for backgrounds or additional elements, and our artists will tailor the artwork to your liking.
Order Management:
- Can I modify my order?
- You have a 2-hour window for modifications after placing an order. Contact our support team at [email protected] for assistance.
- Can I cancel my order?
- Cancellation requests are accepted within 24 hours, and requests after this period may incur a 40% cancellation fee. Orders in the printing stage cannot be canceled.
- How long will it take to get my order?
- Refer to our shipment time and charges chart based on your zone. Please note that the design period is not included in this timeframe.
Photo Submission and Quality:
- Is my photo suitable for use?
- Ensure good lighting and a clear, high-resolution image following our photo guidelines for the best results.
Refunds and Satisfaction:
- What is your refund policy?
- Due to the personalized nature, returns are not offered. Contact [email protected] for issues, and replacements are provided for wrong products, incorrect sizes, or damaged items.
- What if I don’t like the artwork?
- Contact our support team at [email protected], and we will work diligently to address your preferences and ensure satisfaction.
Order Logistics:
- Do you ship internationally?
- Yes, we offer worldwide shipping for our portraits and unique artworks.
- Can I order multiple portraits in one order?
- Certainly! Our system allows you to customize each portrait separately in a single order.
- How do I track my order once it’s shipped?
- Once shipped, you’ll receive a confirmation email with tracking details for your convenience.
Miscellaneous:
- Do you offer gift cards?
- Yes, we do! Purchase gift cards on our website for a thoughtful and personalized gift.
- What kind of art style do your artists specialize in?
- Our artists are skilled in various styles, from realistic to cartoonish. Specify your preferred style when placing an order.
- Are there discounts for bulk orders or frequent customers?
- Yes, we offer discounts for bulk orders and loyalty rewards for frequent customers. Contact [email protected] for personalized pricing.
- Can I order a portrait for a special occasion with a tight deadline?
- Yes, contact [email protected] before placing your order, and we’ll do our best to accommodate tight deadlines.
- Do you collaborate with pet charities or shelters?
- Yes, we love supporting pet charities and shelters. Reach out to [email protected] for potential collaborations or initiatives.