Thank you for choosing beUSA for your personalized art needs. We are committed to ensuring a smooth and delightful experience for our valued customers. Please review our Shipping and Returns Policy below for details on our processes.
Shipping Policy:
Order Processing:
- Design creation typically takes 1-3 business days. Our talented artists will carefully craft your personalized artwork during this period.
Dispatch and Next-Day Delivery:
- Upon completion of the design, your order will be dispatched for delivery on the next business day.
Shipping Destinations:
- We offer nationwide shipping within the United States.
Delivery Times:
- After dispatch, please expect your order to be delivered within 1-3 business days.
Order Tracking:
- Once your order is dispatched, you will receive a confirmation email with tracking details. Use this information to track the real-time status and location of your package.
Multiple Portraits in One Order:
- You can order multiple portraits in a single order. Our system allows you to customize each portrait separately.
Special Occasions and Tight Deadlines:
- If you have a tight deadline for a special occasion, please contact our support team at [email protected] before placing your order. We will make every effort to accommodate your request.
Returns Policy:
Custom Artwork:
- Due to the personalized nature of our art products, returns are not accepted. Each artwork is a unique creation crafted specifically for you.
Quality Assurance:
- We take pride in delivering high-quality products. In the rare event that you receive the wrong product, incorrect size, or damaged items, please contact us within 48 hours with photos of the product. We will promptly provide a replacement.
Cancellation Policy:
- Cancellation requests are accepted within 24 hours of placing an order. Once the design creation process has begun, cancellations are subject to a 40% fee if accepted, as our artists would have already commenced work.
Contact Information:
- For shipping-related inquiries, order modifications, or any concerns, please contact our support team at [email protected].
At beUSA, we are dedicated to creating and delivering personalized art that exceeds your expectations. Thank you for choosing us to be a part of your special moments.
Sincerely,
Nevaeh Garcia Founder, beUSA